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1.How do I convert a women's shoe size to a men's shoe size?
Women's shoes are made on a narrower last (the foot-shaped form used in making shoes) than men's. In addition, the heel on a woman's shoe is narrower than the forefoot width. Men's shoes have the same width at the forefoot and heel.

Women can wear men's shoes by converting their size to men's by subtracting 1.5 from their numeric size. For example, if you are a size 8 in women's, you would try a 6.5 in men's sizes. This is a loose conversion and doesn't change the difference in width and forefoot-to-heel ratios.

2.How can I track my order status?
Your order status is available in the "order status" section of our website.  Your tracking number will also be available here.   You can check the progress  of your order at www.usps.com

3.What is the refund/exchange policy?
We offer a 100% money back guarentee.  If you are not happy with the product please contact us and we will advise you of the return address.   When the item is received we will refund your money.   There will be a 20% re-stocking fee will be the responsibility of the customer.

4.Do you stock shoes larger than a size 13?
The sizes available are written in the item description, if you are specifically looking for larger shoes please contact us and we will try our best to find the shoes you are after.

5.Does airjordansshoes.com accept wholesale order?
  Yes, wholesalers please contact: E-Mail: ebuyonlineservicer@gmail.com
 
6.How long will shipping take?
All items will be shipped within 48 hours.  Shipment will take 5-7 business days.

7.Can I order an item which does not exist in your store?
Yes, all customers can contact us for any requests.

8.Which shipping company do you use?
We use EMS door to door courier services.

9.Can you do dropshipping?
Yes, dropshipping is not a problem, just email us(ebuyonlineservicer@gmail.com) for more information.

10.What if I don't receive my package in the stated time period?
If you haven't received your package within the stated time period please contact us immediately.

11.Do you accept COD?
Unfortunately we only accept upfront payments.

12.Do you have the style I want in another color?
The styles and colors we have available are listed in the item descriptions.

13.Do you sell mens shoes, womens shoes and kid's shoes?
Yes.

14.I made a mistake on my order, how can I fix it?
If you have made a mistake on your order please email us immediately.  The email must be received within 2 hours of ordering in order for us to correct the mistake.

15.Do you accept custom orders?
Unfortunately for retail sales we do not accept custom orders, however if you are after wholesale we are happy to accomodate custom orders where possible.

16.Where are the shoes being shipped from?
Our shoes are shipped directly from the factory outside the United States.

17.What if I get the shoes and they don't fit?
We use standard US sizes, so please check your size correctly before ordering, unfortunately we can not be held responsible for customer errors.

18. Do you ship worldwide?

Yes we can ship to any nation.

19.Do you have childrens sizes?
Yes we have childrens shoes available.

20.Do you accept checks?
Sorry, we do not accept checks.

21.Will I have to pay import tax?
Do not need to pay tax again usually.

22.How much is shipping?
$10 shipping fee on all orders worldwide.

23.Does your website do link exchange?
For more information on this matter please email us.

Please Contact Us if you have any questions about placing an order on airjordansshoes.com.